Our Consumer Disputes practice is dedicated to protecting consumer rights and ensuring fair treatment in the marketplace. We handle:
- Legal Representation: We represent clients in various consumer forums, including the National Consumer Disputes Redressal Commission (NCDRC) and State Consumer Disputes Redressal Commissions, in matters involving unfair trade practices, defective goods, and service deficiencies. Our advocacy focuses on obtaining favorable outcomes for consumers, including compensation and remediation.
- Negotiation and Settlement: Our team is skilled in facilitating negotiations between consumers and businesses to resolve disputes amicably. We strive to achieve settlements that are satisfactory to both parties while avoiding prolonged litigation.
- Litigation: When necessary, we pursue legal action against businesses for violations of consumer rights, representing clients in court proceedings to seek redress for grievances, including claims for damages and penalties.
- Regulatory Advice: We advise businesses on compliance with consumer protection laws, including the Consumer Protection Act, 2019. Our services include developing consumer complaint handling processes and training staff to ensure adherence to legal standards.